Terms and conditions

These Terms and Conditions govern your use of the services provided by Alto de Letras S.A.S, including but not limited to the purchase of products and access to our website. By accessing our services, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.

1. Use of Services:

• You agree to provide accurate and up-to-date information when using our services, including when making purchases or creating accounts.

2. Product Purchases:

• When you purchase products from us, you agree to pay the specified price for the product, including any applicable taxes and shipping fees.
• We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders that appear to be fraudulent or in violation of these terms.

3. Shipping and Delivery:

• We offer worldwide shipping. Shipping times and fees may vary depending on your location and the shipping method selected.
• We are not responsible for delays in shipping or delivery caused by factors beyond our control, including but not limited to customs processing and natural disasters.

4. Intellectual Property:

• All content included on our website, including text, graphics, logos, and images, is the property of Alto de Letras S.A.S or its licensors and is protected by copyright laws.
• You may not reproduce, distribute, modify, or transmit any content from our website without prior written consent.

5. Limitation of Liability:

• In no event shall Alto de Letras S.A.S be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services, including but not limited to lost profits or loss of data.

6. Indemnification:

• You agree to indemnify and hold Alto de Letras S.A.S harmless from any claims, damages, or losses arising out of your use of our services or your violation of these terms.

7. Governing Law and Dispute Resolution:

• These terms shall be governed by and construed in accordance with the laws of Colombia.
• Any disputes arising out of or in connection with these terms shall be resolved through arbitration in accordance with the rules of the Colombian Arbitration Association.

8. Changes to Terms:

• We reserve the right to update or modify these terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our services, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at [contact email].

Last Updated: 13/04//2024