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Get a free custom painted Chiva Silca Frame Pump

Do you love the Chiva theme? If you buy a Scarab with a Chiva paint job we will give you a matching Silva frame pump for free.

*offer valid while units last and only for new orders

Get a quote

Shipping Policy

At Alto de Letras S.A.S, we strive to provide prompt and reliable shipping services to our customers worldwide. Please review the following shipping policy before making a purchase:

1. Processing Time:

  • Orders are typically processed and shipped within 2 business days after payment confirmation. Processing time may vary depending on product availability and order volume.

2. Shipping Time:

  • Shipping time varies depending on the destination country. In general, orders are delivered within 8-10 business days from the date of shipment.
  • Please note that delivery times may be longer for remote or rural areas, or during peak shipping seasons.

3. Shipping Methods:

  • We offer a variety of shipping methods, including standard and expedited shipping options. The available shipping methods and associated costs will be displayed at checkout.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information to track your package's delivery status.

4. International Shipping:

  • We offer worldwide shipping to most countries. Shipping costs and delivery times may vary depending on the destination country and shipping method selected.
  • Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control. Any customs duties, taxes, or fees incurred are the responsibility of the recipient.

5. Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be calculated and displayed at checkout before you complete your purchase.

6. Order Tracking:

  • Once your order has been shipped, you can track its delivery status using the tracking information provided in your shipping confirmation email. Please allow 24-48 hours for the tracking information to be updated.

7. Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact us at Our customer service team is here to assist you.

By making a purchase from Alto de Letras S.A.S, you agree to abide by the terms of this shipping policy. This policy is subject to change without prior notice.

Last Updated: 18/04/2024

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